Ethical Line



BDO Portugal offers the Ethics Line channel, where you can report irregularities, inappropriate behaviour or non-compliance with internal rules. All communications are treated independently and confidentially, guaranteeing the protection of your personal data, and you can remain anonymous by ticking this option on the form.

BDO Portugal will respond to all situations reported.

The decision to report must be made consciously, carefully and honestly.

 

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Frequently Asked Questions about BDO Ethics Line


  • What is the Reporting Channel?

    The Reporting Channel Channel, also known as the Ethics Line, is a secure, independent and impartial communication channel managed by BDO Portugal, which you can use to report observed or suspected situations that violate legal or internal rules.

    We would like to point out that, if you prefer, you can report your complaint anonymously, but if you choose to identify yourself, your identity will be treated in the strictest confidence, thus guaranteeing your safety and the absence of any action on the part of the organisation that could harm you.


  • What kind of report can I make?

Irregularities are acts and omissions, whether intentional or negligent, attributed to the conduct of Employees, Workers or members of the Management Bodies of BDO Portugal, provided that they affect a person or the organisation, related to any unethical or illicit conduct, including violation of the values or ethical standards defined in the Code of Conduct, as well as any violations of the provisions of policies and manuals in force in the organisation.



  • Can I be penalised for filing a complaint?

No. The Reporting Channel has been developed guaranteeing the total security of your data when registering reports and, to this end, internal control mechanisms have been developed that prevent your report from being directed at employees involved in the situation reported.

In addition, your identifying information, when provided, is duly protected and, if you prefer not to provide it, the facts reported will be investigated while preserving your anonymity. 

  • When can I return reports? At what times?

    This platform is available to report complaints/irregularities at any time, 7 days a week.


  • What information do I need to provide when reporting a complaint?

    It is of the utmost importance that you provide as much information and detail as possible throughout your statement, so that we can properly establish the facts.

     

    We therefore ask that you provide us with at least:

    • The type of event being reported;
    • Give a brief description of the facts supporting the irregularity being reported;
    • Whether the situation being reported has been observed, witnessed or suspected;
    • Whether the situation being reported is still occurring;
    • Whether you have any documents to support the irregularity being reported, which you can add to the report (e.g. photos, reports, etc.);
    • Identify the relationship between the author of the irregularity and our institution.


  • How can I keep track of my complaint?

    Once you have registered a complaint, you will automatically be given an access code, which will allow you to access your complaint to monitor the progress of its processing. It is important to note that without the access code, you will not be able to access and follow up the registered complaint. Make sure you keep the code in a safe place.




Refer to Additional Information

 Whistleblower's Manual

Policy and Whistleblowing Communication Framework